Privacy Policy

Welcome, and thank you for being here. KoldSpace is a somatic healing, therapeutic yoga, and integrative coaching practice founded and led by Kayur, based in Austin, Texas. Our website is located at koldspace.org.

Privacy is something we take seriously — not as a legal obligation, but because trust is at the heart of everything we do. This Privacy Policy explains what personal information we collect when you visit our website or engage with our services, why we collect it, and how you can control it.

We have written this policy to be clear and human-readable. If anything here is unclear or you want to know more, please reach out directly. We are a small, human-led practice and we welcome the conversation.

This policy applies to all information collected through the KoldSpace website, our booking system, contact and newsletter forms, and any related communications. By using our site or services, you agree to the practices described here.

We collect information in a few specific ways, and only what is genuinely needed to communicate with you and deliver our services.

Contact Form

When you reach out through the contact form on our website, we receive your name, email address, and the content of your message. This is submitted through Formspree, a third-party form processing service.

Session Booking

When you book a session or event, we collect your name, email address, phone number (if provided), and any session preferences or notes you choose to share. Booking is managed through the Amelia booking plugin on our WordPress site.

We do not collect, see, or store your payment card details. Payment is processed entirely and securely by our third-party payment provider.

Newsletter Subscription

If you choose to subscribe to the KoldSpace newsletter, we collect your email address. Signing up is always opt-in — we will never add you to a mailing list without your explicit consent.

Website Usage Data

We may collect basic, anonymized data about how visitors use our website — pages visited, time on site, and general location by country or region. This data cannot be used to identify you personally and helps us understand what is useful and improve the experience over time.

What We Do Not Collect

We do not collect or store payment card numbers, bank account details, government ID numbers, or any similarly sensitive financial information. We also do not collect health or medical information beyond what you voluntarily share with us in the context of preparing for a session.

We use the information we collect only for the purposes listed below. We do not sell, rent, or trade your personal information to any third party — ever.

• To respond to your inquiries. When you contact us, we use your name and email to reply. That is all.
• To confirm and manage bookings. Your booking information is used to schedule sessions, send confirmations and reminders, and communicate any changes or follow-ups related to your appointments.
• To send newsletters and updates. If you have opted in, we use your email address to send reflections, offerings, and announcements from KoldSpace. You can unsubscribe at any time.
• To improve our website and services. Anonymized usage data helps us understand what resonates and where we can do better.
• To maintain necessary business records. For example, keeping a record of completed sessions for service history or accounting purposes.

We will never use your information for automated decision-making, profiling, or any purpose that is incompatible with why you originally shared it with us. We will always ask before expanding how we communicate with you.

Our website uses cookies — small text files stored in your browser — to support basic site functionality and, optionally, to understand how visitors use the site at an aggregate level.

Essential Cookies

Some cookies are necessary for the website to work correctly. These support things like booking session security and form validation. They do not track you across other websites, and disabling them may break core site features.

Analytics Cookies

We may use Google Analytics or a similar tool to collect anonymized, aggregate data about site usage — such as which pages are most visited and how long people spend on the site. This data is never linked to an identifiable individual. If you prefer not to be included in analytics tracking, you can opt out by:

• Using the Google Analytics Opt-out Browser Add-on
• Enabling the "Do Not Track" setting in your browser
• Using a privacy-focused browser or extension

No Advertising or Behavioral Tracking

We do not use advertising cookies, retargeting pixels, or tracking technologies designed to follow you around the web. We do not share data with advertisers.

To provide our services, we work with a small number of trusted third-party platforms. Each handles data according to their own privacy policy, linked below where available.

Formspree — Contact Form

Our contact form is processed by Formspree. When you submit the form, your name, email, and message are transmitted through Formspree's infrastructure and forwarded to us by email. View their Privacy Policy.

Amelia Booking Plugin — WordPress

Session bookings are managed through the Amelia plugin on our WordPress site. Booking details — your name, email, and session information — are stored in our secure WordPress database. View the Amelia Privacy Policy.

Newsletter Platform — Mailchimp / ConvertKit

For newsletter communications, we use an email marketing platform (Mailchimp or ConvertKit — this page will be updated once finalized). If you subscribe, your email address is stored with this provider and used only to deliver KoldSpace communications you have opted into. Every email includes an easy unsubscribe link.

Payment Processing

Payments for sessions are processed by a third-party provider such as Stripe or Square. We do not receive, see, or store your payment card details. Please review your payment provider's privacy policy for full details on how they handle your financial information.

Google Fonts

Our website loads fonts from Google Fonts, which may log your IP address as a standard browser request. View Google's Privacy Policy for details.

We periodically review our third-party providers. This list will be updated if our tools change.

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

• Contact form submissions are kept as long as needed to respond to your inquiry and for reasonable follow-up — typically no longer than two years from last contact.
• Booking records are retained for the duration of our client relationship and for a reasonable period afterward for service history and accounting purposes.
• Newsletter subscribers remain on our list until they unsubscribe. You can do this at any time via the unsubscribe link in any email, or by contacting us directly.
• Analytics data is aggregate and anonymized; we do not retain identifiable usage data.

You may request deletion of your personal data at any time. We will fulfill such requests promptly, subject only to any legal obligations we may have to retain certain records (for example, tax or accounting records).

We respect your right to control your personal information, regardless of where you live. You have the right to:

• Access a copy of the personal information we hold about you
• Correct any information that is inaccurate or out of date
• Delete your personal data (the "right to be forgotten"), subject to limited exceptions
• Opt out of newsletter communications at any time, without affecting your ability to book or use our services
• Object to how we are processing your data in certain circumstances
• Receive a portable copy of your data in a readable format

To exercise any of these rights, please get in touch:

We will never retaliate against you or treat you differently for exercising your privacy rights.

KoldSpace services are intended for adults. Our website and offerings are not directed at children under the age of 13, and we do not knowingly collect personal information from anyone under 13.

If you believe that a child under 13 has provided us with personal information without appropriate parental consent, please contact us immediately at Kayur@koldspace.org and we will promptly delete that information.

If you are between 13 and 18, we encourage you to involve a parent or guardian before booking sessions or submitting personal information.

We may update this Privacy Policy from time to time as our services evolve or as legal requirements change. When we do, we will revise the "Last updated" date at the top of this page.

For significant changes that meaningfully affect how we handle your data, we will make reasonable efforts to notify existing clients or newsletter subscribers directly — for example, via email.

We encourage you to review this page periodically. Continued use of the KoldSpace website or services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your information, please reach out. We are a small, human-led practice — you will hear from a real person.

• Email: Kayur@koldspace.org
• Contact form: koldspace.org/contact
• Location: Austin, Texas, USA

We aim to respond to all privacy-related inquiries within 30 days of receipt. Thank you for taking the time to understand how we care for your information — it means a great deal to us.